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Improving Email Address Verification - 07/11/2004
I am posting this suggestion to the suggestion forum as well as the Manager and Webring forums.


The WebRing.com system has implemented a web based email system. In order to maximize the use of this system, the members need to authenticate/validate their email address.

Since that introduction I have coached numerous individuals having problems. In many cases the problem is the inclusion of the trailing space in the email.


My suggestion:

1. Alter the outgoing validation email to remove the trailing space

2. Alter the incoming process to "trim" (i.e., remove both leading and trailing spaces) the authentication code which is pasted into the web form, before comparison


These changes would reduce member problems with this function and reduce the contact load on support (both official support personnel and ancillary support individuals).



James S. Huggins

to contact me: http://JSH.us/webringemail



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